Most USB audio and MIDI computer peripherals are Class Compliant USB devices. This means that to communicate with the computer, they use drivers that are built right into the host computer’s operating system. These drivers are written by Microsoft (or Apple for Macintoshes), and come pre-installed on all computers.
The advantage of Class Compliant USB devices is that they work on all modern computers, and all modern operating systems, and will work with the next generation of Microsoft or Apple operating systems the very same day they are released. There are no special drivers to install, update, or configure.
With these products, we commonly receive inquiries with the following symptoms reported:
- Doesn’t connect to computer.
- No Firmware installed … controller dead.
- Doesn’t light up.
Based on our experience, 95% of similar inquiries can be quickly resolved and the user gotten up and running. For the most part, similar symptom descriptions indicate incomplete software setup, rather than a true malfunction or defect.
This means that in the vast majority of cases, a preference, setting, or option in the host software (i.e. Ableton, Cubase, GarageBand, Pro Tools) is misconfigured. These software programs don't configure themselves, and the user will not get any audible or visual response from the computer or peripheral until the software is properly configured.
This guide will help determine whether difficullty is due to software settings, a hardware defect, or other factors that can cause similar symptoms.