ION Audio Explorer Outback - Frequently Asked Questions

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ion explorer outback mainThe weather and the terrain may be unpredictable, but the fun you’ll have with the Explorer Outback is a sure thing. That’s because it’s IPX4 waterproof and built to take it, so a few raindrops or bumps along the way won’t interrupt your enjoyment. It delivers great sound thanks to its 100-watt dynamic power amplifier and 8-inch 2-way speaker. Plus, with its 100 -hour battery, the good times keep going without skipping a beat. It streams music wirelessly from any Bluetooth® device and also has a built-in AM/FM radio. This article answers your most frequently asked questions about the ION Audio Explorer Outback.

 

 

Frequently Asked Questions

 

 

 

I've charged the battery for several hours but the battery level indicator light is still flashing. What's going on?

Don't worry, your battery is fine and your Explorer Outback is fully charged. You can get a proper reading from the battery indicator by unplugging your Explorer Outback from the wall. The battery fully charges in approximately 6-8 hours. You also don't have to worry about over-charging the battery. You can leave the speaker plugged in when not in use and it will never damage the battery.

 

How do I pair the Explorer Outback to my Bluetooth device?

  1. Turn on your Bluetooth device.
  2. Power on your Explorer Outback. If you have previously connected to another Bluetooth device, Explorer Outback will reconnect. To disconnect pairing if the Bluetooth icon is lit solid, press and release the Bluetooth button.
  3. Navigate to your Bluetooth device’s setup screen, find “Explorer Outback” and connect.
    Note: If your Bluetooth device prompts for a pairing code, enter ‘0000’.
  4. To disconnect pairing while the Bluetooth icon is lit solid, press and release the Bluetooth button. If the Bluetooth icon is flashing, press and hold the Bluetooth button for 3 seconds to cancel pairing mode.
  5. To connect to another Bluetooth device, repeat steps 3-4.
    Note: imum range will be achieved when using devices with Bluetooth 4.0 or higher.

 

My Bluetooth device sees the Explorer Outback but is unable to connect to it. How do I get my device to re-connect?

In your device's Bluetooth settings, select the Explorer Outback and choose "Forget Device". After your device "forgets" the Explorer Outback it should be able to reconnect.

 

Can I link 2 Explorer Outbacks together?

You're able to connect two or more Explorer Outbacks together using a 1/8” (3.5 mm) stereo aux cable from the Speaker Link of one Explorer Outback to the Aux Input of the second Explorer Outback. A 2’ (61 cm) cable is included but a longer one can be purchased from a local electronics retailer.

 

Is the Explorer Outback waterproof?

The Explorer Outback is IPX4 waterproof. 

 

Can I stream Bluetooth audio directly from my computer to the Explorer Outback?

You can, but Bluetooth streaming from a laptop is often not nearly as reliable as streaming from a smartphone or tablet. You may notice difficulty pairing, audio dropouts, or reduced range when streaming from a computer. It is highly recommended to stream from a smartphone or tablet.

 

I get feedback when I use a microphone. How can I prevent this?

There are a few easy steps you can take that can help reduce the likelihood of feedback.  Check out the following article to learn more:  

 

Can I replace the battery myself? If so, how can I replace the battery myself?

You sure can! The batteries in most ION Audio speakers, including the Explorer Outback, are user replaceable. You'll need a screwdriver to remove the back panel of the speaker. You'll have to remove the rear handles as well. Once the back panel is removed, the battery compartment is exposed and you should be able to easily swap the battery.

 

What are the battery specifications?

The battery in the Explorer outback is a 12V, 7.0Ah Lead Acid battery. For more information about the battery, or if you're not sure which ION speaker you have, please visit www.ionaudio.com/batteries.

 

What is Easy Pairing? What is NFC (Near-Field Communication)?

Easy Pair is a form of NFC tap pairing, otherwise known as 'bump pairing'.  NFC stands for Near-field Communication and is the power behind the technology used in the ION Audio Explorer Outback . More information on what Near-field Communication is can be found here and here.  

Basically, NFC allows a device, usually a mobile phone, to collect data from another device or NFC tag at when it is moved into a close range. In many ways, it’s like a contact-less payment card that is integrated into a phone. In other ways, it’s similar to Bluetooth, except that instead of programming two devices to work together, they can simply touch to establish a connection.

 

Is my device Easy Pair capable?

Many popular Android smartphones have this feature.  To date, there is no iOS device that has this feature.  You may need to refer to your device information, manual, or support to determine if your device is NFC-capable, however here are a couple of links that may help to determine if your device has this functionality:

 

How do I use Easy Pair to connect my NFC capable device?

NFC (near-field communication) allows data exchange from devices, such as pairing, by gently bumping them together. Check in your device’s manual to see if this feature is supported.

To use NFC to pair with the Explorer Outback:

  1. In order to use NFC, your device must be turned on and unlocked.
  2. Enter your device’s Settings menu and check that NFC is turned On (one time step).
  3. Power on the Explorer Outback.
  4. Gently bump your device against the ‘N’ logo located on Explorer Outback's top panel, and hold it there for a couple of seconds.
  5. Follow the pairing instructions that appear on your phone. If a passcode is required, enter “0000”.

 

I'm having difficulty pairing using Easy Pair. What should I do?

  1. First, be sure you have an NFC or Easy Pair compatible device: Is my device Easy Pair capable?
  2. Next, carefully follow the Easy Pair pairing steps detailed above.
  3. The NFC chip in your phone or device is quite small.  Be sure you know where the chip is located in your device, and make sure you're touching this exact spot to the against the ‘N’ logo located on the BlockRocker.  If you don't know exactly where the NFC chip is located inside your phone or device, visit the phone/device manufacturer's website to find out.
  4. While most users won't need to remove their case, if you've come this far and you're still having difficulty, try removing your phone case (if you have one).
  5. If you're still having difficulty, please contact ION technical support for further assistance. 


Is the Explorer Outback compatible with the ION Explorer Outback app for iOS and Android?

Yes! All ION Speakers are compatible with the ION Explorer Outback app. You can download the app for free from the iOS App Store on your iPhone or from the Google Play store on your Android device.


Where can I find further technical support for this and other ION products?

Whether you are a customer or dealer, if you already own a ION product, or if you just have pre-sales questions, the experienced ION technical support team is available to help!

Visit the link below to connect with any of the following support options: online community support, phone support, email support.

 

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